Frequently asked questions
General
The LENSRXLAB Supplemental Vision Benefits Platform for Diabetics is a comprehensive service aimed at providing enhanced vision solutions specifically tailored to individuals with diabetes. Through this platform, users can access a range of eyewear options featuring DiaVista’s high-performance lens technology, designed to address the unique visual needs of diabetic patients. This platform offers convenience, affordability, and superior vision enhancement, empowering individuals with diabetes to maintain optimal eye health and visual clarity.
The platform operates as an online portal where eligible users, including individuals with diabetes, service members, veterans, and beneficiaries, can access vision benefits and explore a variety of eyewear options. Users can navigate the platform to browse and select from a range of prescription glasses, readers/computer glasses, sunglasses, and safety eyewear, all equipped with DiaVista’s innovative lens technology. The platform provides a user-friendly interface for seamless browsing, ordering, and tracking of eyewear purchases, ensuring a convenient and hassle-free experience for users.
The LENSRXLAB Supplemental Vision Benefits Platform is available to individuals with diabetes, as well as service members, veterans, and beneficiaries who require vision enhancement solutions. Eligibility criteria may vary depending on the specific benefits program or affiliation with partnering organizations. Users are encouraged to review the eligibility requirements outlined on the platform and consult with customer support for any inquiries regarding eligibility.
The platform offers a diverse selection of eyewear options to cater to the varying needs of users. This includes prescription glasses tailored to individual vision prescriptions, readers/computer glasses for near-vision tasks, sunglasses for outdoor protection, and safety eyewear for occupational safety requirements. All eyewear options feature DiaVista’s advanced lens technology, providing enhanced clarity, comfort, and protection for users with diabetes.
Enrolling in the vision benefits program is a straightforward process accessible through the platform. Users can begin by creating an account and completing the registration process, which may require providing personal information and verifying eligibility criteria. Once enrolled, users can access and utilize the various benefits and features offered by the platform, including ordering eyewear, tracking orders, and accessing customer support.
DiaVista’s high-performance lens technology offers numerous benefits for individuals with diabetes. These lenses are specifically designed to provide superior visual clarity, reduce eye strain, and protect against harmful blue light emitted by digital screens. Additionally, DiaVista lenses offer enhanced comfort, durability, and UV protection, ensuring optimal eye health and well-being for users in diverse environments and activities.
Accessing customer support is simple and convenient through the platform. Users can find contact information for customer support services, including email addresses, phone numbers, and online chat options. Customer support representatives are available to assist users with inquiries, orders, technical support, and any other assistance needed to ensure a positive and satisfactory experience with the platform.
While there may be costs associated with purchasing eyewear products through the platform, accessing and utilizing the vision benefits program itself is typically free for eligible users. Costs for eyewear products may vary depending on factors such as frame styles, lens options, and any applicable discounts or insurance coverage. Users are advised to review pricing details provided on the platform and consult with customer support for any questions regarding costs and payment options.
Tracking orders and shipments are a straightforward process facilitated through the platform. Once an order is placed, users can access their account dashboard to view order status updates, track shipment progress, and receive estimated delivery dates. Tracking information, including tracking numbers and carrier details, will be provided to users upon order confirmation, allowing for real-time monitoring of order fulfillment and delivery.
The platform offers a flexible and accommodating return and exchange policy to ensure user satisfaction with eyewear purchases. Users may be eligible to return or exchange eyewear products within a specified timeframe, typically subject to conditions such as unused and undamaged items with original packaging intact. Detailed return and exchange procedures, including eligibility criteria, timelines, and contact information for initiating returns or exchanges, are provided on the platform to guide users through the process and facilitate hassle-free transactions.
DIAVISTA
DiaVista High Performance Lens Technology is an advanced lens technology specifically designed to meet the unique visual needs of individuals with diabetes. These lenses are engineered with precision to provide enhanced clarity, comfort, and protection for diabetic patients, offering a superior vision experience compared to traditional lenses.
DiaVista High Performance Lens Technology offers several key benefits for individuals with diabetes. These include improved visual acuity, reduced eye strain, enhanced contrast sensitivity, and protection against harmful blue light emitted by digital screens—all of which are essential for maintaining optimal eye health and well-being for diabetic patients.
DiaVista High Performance Lens Technology incorporates advanced features and materials specifically engineered to address the visual challenges commonly experienced by individuals with diabetes. These lenses are optimized to provide sharper vision, better color perception, and superior glare reduction, ensuring a more comfortable and functional vision experience for diabetic patients.
Yes, DiaVista High Performance Lens Technology is versatile and can be incorporated into various types of eyewear, including prescription glasses, readers/computer glasses, sunglasses, and safety eyewear. Whether for everyday use, outdoor activities, or occupational purposes, DiaVista lenses offer exceptional clarity and protection across different eyewear styles.
DiaVista High Performance Lens Technology features specialized coatings or filters that selectively block harmful blue light wavelengths emitted by digital screens, LED lights, and other sources. By reducing blue light exposure, these lenses help minimize eye strain, fatigue, and discomfort, promoting healthier visual habits for diabetic patients in today’s digital age.
While DiaVista High Performance Lenses are designed to address the visual needs of most individuals with diabetes, individual suitability may vary based on factors such as eye health, prescription requirements, and lifestyle preferences. It is recommended to consult with an eye care professional to determine the most suitable eyewear options for specific visual needs and preferences.
Coverage for DiaVista High Performance Lens Technology may vary depending on the specific terms and coverage of individual vision insurance plans. Some insurance plans may provide coverage for advanced lens technologies or medically necessary eyewear prescribed for diabetic patients. Patients are advised to check with their insurance providers or eye care professionals for information on coverage eligibility and benefits.
Eyewear with DiaVista High Performance Lens Technology can be obtained through authorized optical retailers, eye care professionals, or online platforms offering specialized diabetic eyewear solutions. Patients can consult with their eye care providers to explore available options, discuss prescription requirements, and select the most suitable eyewear featuring DiaVista lenses.
MEN, WOMEN AND CHILDREN DIABETIC EYEWEAR PACKAGES
Each package includes a choice of 3 distinct spectacle frames and 9 sunglass frame options from our DIAVISTA FOUNDER’S COLLECTION 2024, ensuring a variety of styles to match your personal preference.
Customers can choose between Single Vision, Bifocal, or Progressive lens types, providing precise vision correction tailored to individual needs.
Our eyewear packages feature DiaVista Lens technology powered by Nirtech®, offering Polarized/Transition, UV + IR blocking premium lenses with multiple protective coatings such as Smudge Armor Guard, Reflect Shield Glam, Scratch Armor Shield, Sun Guard Shield, Clarity Guard Tech, Impact Guard Shield, Glare Guard Tech, Clear View Shield, and Fog-Free Shield for enhanced clarity, durability, and protection.
The lenses are crafted from durable Polycarbonate material, providing unparalleled clarity and defense against harmful rays.
Each package comes complete with a protective box for safe storage, a carrying case for easy transportation, and a cleaner and cloth for lens maintenance, ensuring utmost convenience and care.
Customers can enjoy a generous 40% founders’ subsidy provided by LENSRXLAB, making these essential eyewear packages more accessible and affordable.
Yes, frames are backed by a one-year warranty against defects in material and workmanship, ensuring peace of mind and long-term durability for our customers.
FSA & HSA Questions for Diabetic Eyewear:
Yes, you can use FSA or HSA funds to purchase prescription glasses, contact lenses, and prescription sunglasses. Non-prescription contacts and sunglasses may also be covered if prescribed by a doctor.
Generally, FSA & HSA allowances are available at the start of your “coverage period,” typically defined as one calendar year beginning on January 1st. Contributions accrue throughout the year like a bank account.
FSA dollars must usually be used in the same calendar year they were allocated, with some plans offering a grace period until March 15 of the following year for up to $500. HSA funds, however, never expire and roll over into the next year.
– Prescription sunglasses are covered by both FSA and HSA. Some non-prescription sunglasses may also be purchased with HSA or FSA dollars if prescribed by a doctor.
Yes, if prescribed by a doctor, polarized sunglasses are FSA-eligible. It’s recommended to verify with your FSA or HSA provider before purchasing.
No, non-prescription sunglasses are generally not eligible. However, in limited cases, they may be covered if expressly prescribed by a doctor.
Yes, you can use HSA and FSA funds to purchase prescription contact lenses. Non-prescription contacts for cosmetic purposes are typically not eligible.
If you have an FSA or HSA debit card, you can use it at checkout. Otherwise, complete the reimbursement form provided by your provider, attach your diavistalenstech.com order receipt, and submit it to your vision insurance company for reimbursement.
UNITE FOR VISION, TOGETHER IN COMMUNITY
Join us in making a difference! Whether you’re interested in sponsoring, donating, or simply learning more about our DiaVista Voucher Pilot Program for Diabetic Vision Equity, your support is invaluable. Together, we can improve access to essential eyewear for individuals managing diabetes and promote healthcare equity. Visit our website to get involved today and help us make a positive impact in the lives of those in need.
